Warranty terms are configuration-specific.
The warranty provided with an Axis order is confirmed in writing before order acceptance. It identifies the covered product, duration, exclusions, claim process, and any responsibilities that apply to the purchaser.
To seek support for a covered issue, use the support route in the order confirmation and include the order reference, a description of the issue, and clear photographs or video when relevant. Do not alter a product while a claim is being assessed unless instructed to do so.