Delivery is confirmed with the configuration.
Axis is a large-format, configuration-led product. Delivery availability, method, timing, access requirements, and any delivery charge are confirmed in writing before Overstory accepts an order. Do not make site preparations or book third-party work until those details are confirmed for your order.
Returns
Return eligibility is confirmed in the order terms supplied before acceptance. A return cannot be initiated from this page because the applicable terms depend on the confirmed configuration, condition, and delivery status of the order. Contact the support route in your order confirmation before arranging a return or refusing delivery.
Damaged or incomplete delivery
Inspect the delivery when it arrives. Record visible packaging or product damage with the carrier when possible, retain photographs, and contact the support route in the order confirmation before moving, installing, or altering the product.